What it is for
Make it easier to ask a question, explain a request or continue a sales conversation. A shared link brings customers closer to the team that can help.
In development
Matzuvia ChatOne link. A closer conversation.
A direct web chat experience: your customer opens your link and connects with a Live Agent or call center advisor.
Talk to our team ↗Product preview. This module is in development. Scope and availability will be confirmed before activation.
How it works
Share your service link on your website, in an email or in a message. The planned experience lets the customer open the chat in a browser, talk with your team and share the material needed to explain the request.
Matzuvia Chat
Three ways it helps
Access through your link
Start the conversation in a browser, without installing another app.
Human attention
Connect customers with a Live Agent or a call center advisor.
Messages and multimedia
Share information, files, images, video and audio in the same conversation.
A POSSIBLE USE CASE
Matzuvia Chat + your operation
A customer opens the link in a product email, asks an advisor for help and shares a short video to explain the request. The advisor responds and shares a document in the same chat.
A USEFUL QUESTION
How is this different from WhatsApp multiagent?
Matzuvia Chat is designed for conversations through your own web link. WhatsApp multiagent uses the WhatsApp channel. Both are presented as modules in development; supported file types and limits will be confirmed before activation.
Keep exploring
Explore complementary services for your workflow.
MATZUVIA · ALL IN ONE CLOUD
Let’s shape your next connection.
Tell us what your operation needs. Our team will help define the scope and next step.
Talk to our team ↗