What it is for
Coordinate customer service and outbound operations without treating every campaign as a separate tool. Useful for sales, collections, surveys and after-sales follow-up.
Matzuvia platform
Call CenterBring your calling operation together.
A cloud workspace for the people, campaigns and call flows that keep your business connected.
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How it works
Define the campaign purpose and contacts, configure the available calling mode and associate the agents needed for the operation.
Call Center
Three ways it helps
Inbound and outbound
Structure incoming customer attention and outbound contact campaigns.
Manual or automatic campaigns
Choose the operating approach available for your campaign.
Operational visibility
Follow campaign activity with the platform’s monitoring tools.
A POSSIBLE USE CASE
Call Center + your operation
A service team handles inbound questions while a separate assigned campaign follows up with customers who requested a callback.
A USEFUL QUESTION
What should I define before setting up a call center?
Prepare the expected call volume, simultaneous channels, agents, destination countries, schedules and the desired outcome of each campaign.
Keep exploring
Explore complementary services for your workflow.
MATZUVIA · ALL IN ONE CLOUD
Let’s shape your next connection.
Tell us what your operation needs. Our team will help define the scope and next step.
Talk to our team ↗