What it is for
Handle recurring phone conversations while keeping your team available for situations that need human judgment. Useful for collections, appointment reminders and customer follow-up.
Matzuvia platform
AI Voice AgentsGive every conversation a clear next step.
AI voice agents designed to talk with your customers, understand the purpose of the call and support a defined business workflow.
Talk to our team ↗
How it works
Matzuvia connects a voice agent to a campaign and its conversation guide. The agent follows the configured context and can transfer the call when the workflow requires human assistance.
AI Voice Agents
Three ways it helps
Guided conversations
Define the objective and knowledge that guide each conversation.
Human handoff
Transfer to an available Live Agent, extension or configured external destination.
Campaign context
Organize agents around the purpose and information of each campaign.
A POSSIBLE USE CASE
AI Voice Agents + your operation
A customer asks about a pending payment. The agent explains the available information and routes a request for personalized assistance to your team.
A USEFUL QUESTION
Can AI replace my entire support team?
Use AI for the workflows you define and keep human assistance for exceptions, sensitive decisions and cases outside the agent’s scope.
Keep exploring
Explore complementary services for your workflow.
MATZUVIA · ALL IN ONE CLOUD
Let’s shape your next connection.
Tell us what your operation needs. Our team will help define the scope and next step.
Talk to our team ↗