What it is for
Support sales and service conversations that need listening, negotiation or a personalized explanation. A human agent can continue where automation reaches its limit.
Matzuvia platform
Live AgentsHuman connection, at the right moment.
Give your team a place in your cloud communication workflow, from a direct conversation to a campaign-assisted interaction.
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How it works
Agents work with an assigned user and telephony extension. The operating mode determines whether they make manual calls or participate in an assigned campaign.
Live Agents
Three ways it helps
Agent assignment
Associate the agent with the extension used for business calls.
Manual and campaign modes
Organize direct calling or participation in a configured campaign.
Follow-up context
Use call history and management notes to support the next interaction.
A POSSIBLE USE CASE
Live Agents + your operation
A prospect needs to discuss an offer. A Live Agent takes the conversation, clarifies the request and records the next step.
A USEFUL QUESTION
Is a SIP extension the same as an agent login?
No. The login identifies the user; the telephony extension is the calling endpoint assigned to that agent. The setup connects both.
Keep exploring
Explore complementary services for your workflow.
MATZUVIA · ALL IN ONE CLOUD
Let’s shape your next connection.
Tell us what your operation needs. Our team will help define the scope and next step.
Talk to our team ↗